Privacy and Data Policy
This Privacy Policy explains how we collect, use, store, and protect personal and technical information when you use our online casino services. We take your privacy seriously and aim to be clear about what data we gather, why we need it, and the choices you have about your information.
Types of data we collect
We collect different kinds of information to operate accounts, process payments, and provide games and support. Collected data generally falls into three groups: personal data, technical data, and transactional data.
Personal data
Personal data includes the details you provide when registering or communicating with us, such as your name, email address, date of birth, postal address, and identity documents when verification is required. We also collect contact preferences and any information you give in support requests.
Technical data
Technical data is information generated by your use of the site and devices. This includes IP address, device type, browser and operating system, connection data, session identifiers, and activity logs such as pages viewed and game sessions played. We use this data to maintain the service and improve site performance.
Transactional data
Transactional data covers account activity, deposits and withdrawals, payment details needed to process transactions, bet history, game results, and bonus usage. We may also keep records of communications and any documents you upload for verification or security checks.
How we use your information
We use your information to create and manage accounts, process deposits and withdrawals, verify identity for security and compliance, prevent fraud, provide customer support, and operate the service. We also use aggregated or anonymized data for analytics, service improvements, and internal reporting.
Data protection practices
We apply technical and organisational measures to protect information from unauthorised access, loss, or misuse. These measures include secure connections, access controls, and routine security reviews. While we work to protect data, no internet transmission is completely secure, so we encourage you to keep account credentials safe.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login sessions, analyse site activity, and personalise content. You can manage cookie settings through your browser, but disabling cookies may affect functionality or access to certain features.
Information sharing and third parties
We share information with service providers that help operate the site, process payments, verify identity, and provide customer support. We may also disclose information if required by law or to protect the security of our platform. We do not sell your personal data to third parties.
User rights
You have rights to access, correct, or request deletion of your personal information where applicable. You may also object to certain processing or request restriction of processing. To exercise these rights, contact our support team using the details below.
Access, correction, and deletion
To view, correct, or delete account information, sign in and update your profile where available, or contact support. In some cases we may need to retain certain records for legal or business purposes. We will respond to legitimate requests in line with applicable privacy practices.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be posted on this page. If you have questions about this policy or need assistance, contact [email protected].